Customer Support

Aztek Software is dedicated to ensuring customer satisfaction. To that end, we provide a trained, responsive technical support team in addition to several self-help resources to resolve all issues within the time frame guaranteed by our Service Level Agreements.

Aztek's Customer Support Group takes a partnership approach to project implementation and problem solving. Support engineers draw from their own product knowledge, as well as from the customer’s expertise, to create solutions, solve problems and resolve issues. These highly-skilled support engineers are well-versed not only in Aztek technologies, but also in a broad range of third-party platforms and applications.

Our support services include support via email and chat during business hours, as well as several web-based resources including an FAQ section, online manual and customer/support group message board. With an online technical library and support provided through multiple channels, Aztek Software’s Customer Support Group is well equipped to address customer and partner issues in a timely manner.

Premium Support Package

For those customers who seek the maximum level of assurance and protection, we also offer a Premium Support package that can be purchased at an additional cost. Version upgrade protection is one of the most beneficial features of this package. Premium Support customers are entitled to all upgrades released during their contract period. Other services included in the Premium Support package include the following:

24/7 Technical Support
Full Telephone Support
Priority Response Times
Live Chat Support
Incident Tracking
KnowledgeBase